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Recent Blog Posts


Supersize Superstrength Ombuds Office

The UK Parliamentary and Health Service Ombudsman is 47 years old. Hire the restaurant, bring out the cake, blow out the candles and sing. But hold the self-congratulatory speeches - the Public Administration Select Committee sees the Office as being in danger … [Read More...]

words matter

Sh*t on a Stick

You don't want to get this wrong and it is not as though you get much practice  - twice in ?4 years. So having the instructions handy is vital. Vital for the validity of the Bowel Cancer Screening test and very important to get the mechanics and sequences … [Read More...]

complaints box

Complaints – Is Big Beautiful?

Yet another report on complaint handling - Healthwatch has made a video about how difficult it is for people with a problem with some part of the NHS to complain. They had done some research which showed:- Our work to map the complaints landscape has shown a … [Read More...]