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Recent posts on the Public Involvement Blog

BT Broadband Upgrade? Next time JUST SAY NO BT Broadband Upgrade? Next time JUST SAY NO    (June 13, 2013)

It started innocuously enough. Our business internet provider BT Infinity Broadband offered us a free upgrade: “You can now get faster broadband speeds in your neighbourhood because we’ve improved our network. And they won’t cost you a penny extra.” Sounded great. What could be wrong with that... [Continue reading]

Reducing Complaint Escalation in the NHS Reducing Complaint Escalation in the NHS    (June 11, 2013)

Too many NHS complaints which could be resolved locally get referred up before local resolution has really been tried.   Andrew Craig is sure that introducing an independent lay voice at local level can help. The MAC Partnership has submitted a paper to the Clwyd/ Hart complaints review making a case... [Continue reading]

The Invisible Hand The Invisible Hand    (May 21, 2013)

These huge hands have become very fashionable – seen most recently by me in Birmingham New Street station concealed for the most part behind the backs of rather embarrassed and giggling teenagers presumably there to give the newly arrived a clue in the chaos of the current works how to find their... [Continue reading]

The Perils of Abroad The Perils of Abroad    (May 15, 2013)

Sighted recently in Nice and a reminder of one of the traditional perils of abroad – much less so now in the modern France where the thrills of the ‘accroupis’ and other eccentricties of French plumbing that so much exercised les Anglais, have gone along with our aversions to their... [Continue reading]

The white coat’s burden – healthcare colonialism The white coat’s burden – healthcare colonialism    (May 8, 2013)

Colonialism is a mindset.  It governs how you see and behave unequally towards others. Few espouse the “white man’s burden” literally nowadays – and Kipling meant it ironically anyway, not as justifying a “noble enterprise”. But there is still a “colonial mentality”... [Continue reading]

Would you recommend a trip to A&E? Would you recommend a trip to A&E?    (April 15, 2013)

Dan Wardle is our survey guru – who better to ask about the ‘recommend’ question now being put about in the NHS as a key measure of user satisfaction. We have in the past been fans of an approach that uses this question and now we need to know how it stands up under this latest glare... [Continue reading]