Moore Adamon Craig Partnership LLP

Recent posts on the Public Involvement Blog

Sh*t on a Stick Sh*t on a Stick    (April 8, 2014)

You don’t want to get this wrong and it is not as though you get much practice  - twice in ?4 years. So having the instructions handy is vital. Vital for the validity of the Bowel Cancer Screening test and very important to get the mechanics and sequences right while poking the sample turd –... [Continue reading]

Complaints – Is Big Beautiful? Complaints – Is Big Beautiful?    (March 26, 2014)

Yet another report on complaint handling – Healthwatch has made a video about how difficult it is for people with a problem with some part of the NHS to complain. They had done some research which showed:- Our work to map the complaints landscape has shown a staggering 75 types of organisations... [Continue reading]

Survival and the Customer Voice at the Co-op Survival and the Customer Voice at the Co-op    (March 12, 2014)

Now I understand the rationale behind the questions in thesurvey the Co-op Chief Executive (now ex-) Euan Sutherland got sent out, which was the subject of an earlier blog. Many of the questions were about the relationships the organisation had with other organisations and the community at large. He... [Continue reading]

More from the Horse’s Mouth – Part 2 More from the Horse’s Mouth – Part 2    (March 12, 2014)

Stepping back from a particular activity – inspection – this second paper takes a broader view of engaging the public or service user. Here we  match the views or the holders of views that are wanted with a methodology that offers the best chance of getting the output required and gives some indication... [Continue reading]

More from the Horse’s Mouth – “How To” Hints for Inspectors et al More from the Horse’s Mouth – “How To” Hints for Inspectors et al    (March 5, 2014)

We thought we would pick up some of the points that Caroline made in her blog ‘The Inspectors Call (but are they listening)’ which reflected on a recent CQC Listening Exercise, to see what  lessons might be drawn from this exercise and how it might have been made more productive. We are not claiming... [Continue reading]

Have Your Say – the Co-op Calls Have Your Say – the Co-op Calls    (February 17, 2014)

Evan was very impatient on the Today programme with Euan in spite of being separated by only one consonant. Euan (Sutherland) the CEO of the Co-op was eager to ask all his customers to have their say and Evan (Davis) was keen to understand what Euan had already identified as the priorities for the Co-op... [Continue reading]