Penalty Free Participation and Reward and Recognition
The future of mutually-owned organisations in community and primary care
New Business Structures in Health and Social Care
Directory of Patient and Public Involvement resources online
Complaint research data: true or false?
Governance & regulatory matters
Complaint handling
Consultations
Patient / consumer involvement
Patient experience
Governance in Foundation Trusts
Research
This blog contains news and views about public involvement policy, practice and development seen from the M-A-C perspective. We invite feedback, so don't hesitate to contribute if you have a different take on events.
Birmingham & Solihull Mental Health Userwatch
Briefing Paper on New Business Structures in Health and Social Care (Adobe PDF)
Online Resources for Patient & Public Involvement
New Institution - New Ombudsman: Commentary on DTI Consultation on consumer representation
Emotions in Decision-Making - Hindrance or Help?
Study of patients' complaints to a NHS hospital
Involving the Public: Can It Work? (Adobe PDF)
Laying the Foundations for Governors (Adobe PDF)
Framework for Evaluating Patient Participation Groups (Adobe PDF)
Additional articles and older reports are available on M-A-C's Our Information pages
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Our guide to Patient and Public Involvement resources online is nearly as old as M-A-C's web site. It had an overhaul last week, updated to include the worthy material found since its last update (e.g. Now I Feel Tall which was posted by Colin last month).
If you're wondering how to get started in patient and public involvement, we have a Top 5 for recommended reading.