A voice to go with choice - make sure it's strong and heard this time
The Year of the Exploding Pie Charts - the Financial Ombudsman Service Annual Report
Patient Focus and Public Involvement in Scotland - a M-A-C contribution
Patient Consultation and Information International
What patients want to know about the Healthcare Commission's "Health Check"
How to make a supplier market in healthcare work
Governance & regulatory matters
Complaint handling
Consultations
Patient / consumer involvement
Patient experience
Governance in Foundation Trusts
Research
This blog contains news and views about public involvement policy, practice and development seen from the M-A-C perspective. We invite feedback, so don't hesitate to contribute if you have a different take on events.
Birmingham & Solihull Mental Health Userwatch
Briefing Paper on New Business Structures in Health and Social Care (Adobe PDF)
Online Resources for Patient & Public Involvement
New Institution - New Ombudsman: Commentary on DTI Consultation on consumer representation
Emotions in Decision-Making - Hindrance or Help?
Study of patients' complaints to a NHS hospital
Involving the Public: Can It Work? (Adobe PDF)
Laying the Foundations for Governors (Adobe PDF)
Framework for Evaluating Patient Participation Groups (Adobe PDF)
Additional articles and older reports are available on M-A-C's Our Information pages
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Take a look at some interesting findings from some work we recently did with NHS Quality Improvement Scotland on a framework for consultation:
Only published last week (14/7/06) - Patient Focus and Public Involvement - click on the Executive Summary link.