Patient-centred Care – still top of the 2009 agenda

ΤThe Healthcare Commission came out its 5th and last report on the State of Healthcare in December. The report summarised the overall picture as “positive, with targets relating to the health of the population either met or on the way to being met with life expectancy increasing and rates of... 
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Mining the NHS Operating Framework 09-10

  The NHS Operating Framework 2009-10 for England  (OF) sets out a brief overview of the priorities for the NHS in the next financial year.  PCT managers are sweating over the framework as I write, producing their operating plans for the same period to reflect these national ”must dos”... 
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A Merry December Newsletter

LINKSLEARNING – hot off the press Fresh on the main Moore Adamson Craig site, is the first article under our LINKsLEARNING banner – how we set about building the Wandworth LINk website from scratch and at speed. Check it out here: http://www.mooreadamsoncraig.co.uk/LINks.php and if you have... 
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Engaging Health & Social Care Communities Online

Just published on the main Moore Adamson Craig site – a case history of building the website for the Wandsworth LINk: Engaging Health & Social Care Communities Online – setting up a website for Local Involvement Networks (opens as Adobe PDF file).  Read More →

Do the citizens of Bradford know something about primary care that Londoners don’t?

The first of the new 152 GP Led Health Centres around England opened last week in Bradford. The provider is an established Yorkshire social enterprise called Local Care Direct. Staff and local people are members and owners of the company.  Sounds like we could be behind the times in London yet again... 
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National initiatives, local engagement and the latest NHS guidance on the duty to involve

The long-anticipated additional guidance for NHS organisations on section 242(1B) of the NHS Act 2006, the duty to involve and good involvement practice, appeared at the end of October – Real Involvement: working with people to improve health services. At 143 pages it is the most comprehensive... 
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Best Practice in End of Life Care – MND Association case history

This week the MND YOC (the Year of Care commissioning tool) got prominent exposure as a featured example of condition-specific good practice in the National Audit Office’s End of Life Care report.  The Public Accounts Committee (PAC) will now conduct hearings on the NAO report on 17 December... 
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November’s Newsletter: No downturn here – M-A-C blogging team’s creative outputs breaks all records

10 posts since 30th September represents an all-time record as M-A-C engages with the issues and causes dear to our collective and individual hearts. Our first ever post back in 2003 was about our central interest – user involvement. A theme echoed in this month’s output with Andrew’s... 
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Schools need lessons in complaint handling

When I first became a school governor six years ago, I was taken aback to discover that the thing which the school called its “complaints policy” (when they actually managed to locate a dusty photocopy at the back of a filing cabinet) was something which would barely be worthy of the name... 
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“Engagement” isn’t enough – only “Involvement” can influence commissioning

Have you noticed that PPI is being eased aside by many NHS bodies in favour of PPE?  The “patient and public” (PP) part is unchanged, but in the new rubric  “E is for engagement” and “I for involvement” is falling off the page.  We should be concerned if the “I-word” has been waylaid... 
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