April 2008

The Archives

22.04.08 | Colin Adamson

Section 242 and the Disability Equality Duty - Making a Happy Marriage Posted under: Disability, NHS, Public Involvement | (0)
We do not get many comments on the blog so we were delighted when Michelle Valentine, the author of the piece that follows, was sufficiently interested by an entry that Andrew Craig wrote in March on complying with Section 242 to note in our comment box "This new duty could be quite a powerful lever for disabled people, and it will be interesting to see how this duty will be implemented alongside the duties imposed by the DDA 2005 to involve disabled people. I would welcome a discussion about this." This was rather unwise of Michelle because of course we ...

Tagged: Disability Equality, Public Involvement
21.04.08 | Colin Adamson

We have caught our first LINks - the Wandsworth Care Alliance and the Partnership are chosen to be the LINks Host in Wandsworth Posted under: Clients, Local Involvement Network | (1)
That Fabulous Beast Loyal readers will remember from past blogs our somewhat over-extended metaphor of that fabulous beast the greater spotted LINks seen prowling the precincts of Westminster - was the beast to be set free and be seen all over England as the new embodiment of patient participation? Would it flourish and survive where so many other species of patient engagement have failed and died out? Well in Wandsworth, we will be helping answer those questions. We will be establishing the best of habitats for this new animal working with the Wandsworth Care Alliance and Wandsworth Borough Council to set up ...

Tagged: Local Involvement Network, Wandsworth, Which?
01.04.08 | Colin Adamson

When Citizens Complain – what should happen? Posted under: Complaint Handling, Ombudsman | (1)
The Public Administration Select Committee are in the news for advocating a single entry point for public services complaints. Para 42. "We agree with Sir David Varney and the National Audit Office that the Government should explore the scope for a common access point nationwide for all non-emergency public services. This would provide a single point of contact for impartial information on where to make a complaint or seek redress. We restate our predecessor Committee's recommendation in favour of just such a service-'Public Services Direct'-which would offer an easy access, one-stop-shop approach to a complex web of public services. Public Services ...

Tagged: Complaints