July Newsletter: New Look, Same Passions
Posted: 1 July, 2008 by Colin Adamson
Our passions remains the same but we have clothed our mix of news and views in new clothes knitted together with WordPress which Dan Wardle of Surveylab our adviser in these matters assures us will bring the blog into the world of Web 2.0.
On www.publicinvolvement.org.uk recently…
A MP has asked why we are all so miserable? Are we becoming a nation of miserabilists never happier than when whingeing? We take a look at the latest Annual Report from the Financial Services Ombudsman for some facts and figures on the nation’s complaint behaviour in the markets he covers. The principle of being fair to consumers is all the rage in regulatory circles and we look at the new laws banning unfair practices backed by new OFT research that tells us that ‘consumer detriment’ costs us as consumers over £6billion pounds a year. We join up our learning on complaints with our thinking on user engagement and ask – are they linked?. Can the complainant become the engaged user for the longer term?
Finally just to keep give you a chance to tell us your experience, there is a mini-survey for parents of school age children to complete about what they did when they had a problem with the children’s school.
Have a good summer.
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If you have just submitted the school complaints survey and you’ve landed here, then your response has been recorded successfully. Thanks