http://www.publicinvolvement.org.uk/2008/10/schools-need-lessons-in-complaint-handling/ Public and User Involvement Sun, 05 Feb 2012 23:24:13 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.publicinvolvement.org.uk/2008/10/schools-need-lessons-in-complaint-handling/comment-page-1/#comment-404 MRS D JEFFRIES Fri, 24 Apr 2009 21:15:56 +0000 http://www.publicinvolvement.org.uk/?p=145#comment-404 You are so right the whole complaints procedure is a fiasco - there is no transparency, the parents have no right to the minutes from a panel of governors so there is no way for the parent to know whether the minutes are correct. If the governors don't act, the LEA have no powers, it is just a time sink of inaction with the heads of schools being a law unto themselves. There is no way for you to protect your child from injustice with the complaints procedure as it stands. There is no "duty of care" and "every child doesn't matter" Parents who have a legitimate complaint are made to feel they are an inconvenience and being unreasonable. Reputations are more important than individual children's welfare. If a school looks to good to be true then it probably is, all schools have problems. But if the head doesn't log complaints and brushes them under the carpet instead, well then there isn't a problem. Problems of a serial nature cannot be noted and dealt with if they are not being logged. You are so right the whole complaints procedure is a fiasco – there is no transparency, the parents have no right to the minutes from a panel of governors so there is no way for the parent to know whether the minutes are correct. If the governors don’t act, the LEA have no powers, it is just a time sink of inaction with the heads of schools being a law unto themselves. There is no way for you to protect your child from injustice with the complaints procedure as it stands. There is no “duty of care” and “every child doesn’t matter” Parents who have a legitimate complaint are made to feel they are an inconvenience and being unreasonable. Reputations are more important than individual children’s welfare. If a school looks to good to be true then it probably is, all schools have problems. But if the head doesn’t log complaints and brushes them under the carpet instead, well then there isn’t a problem. Problems of a serial nature cannot be noted and dealt with if they are not being logged.

]]> http://www.publicinvolvement.org.uk/2008/10/schools-need-lessons-in-complaint-handling/comment-page-1/#comment-403 Public Involvement » November’s Newsletter: No downturn here - M-A-C blogging team’s creative outputs breaks all records Wed, 05 Nov 2008 09:44:23 +0000 http://www.publicinvolvement.org.uk/?p=145#comment-403 [...] - involvement, engagement - are impacting schools, parents and teachers. Her piece focuses on the consultation on complaint handling in schools and how parental problems are handled (or [...] [...] – involvement, engagement – are impacting schools, parents and teachers. Her piece focuses on the consultation on complaint handling in schools and how parental problems are handled (or [...]

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