http://www.publicinvolvement.org.uk/2009/11/all-the-worlds-complaining/ Public and User Involvement Sun, 05 Feb 2012 23:24:13 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://www.publicinvolvement.org.uk/2009/11/all-the-worlds-complaining/comment-page-1/#comment-462 Caroline Millar Mon, 16 Nov 2009 13:02:20 +0000 http://www.publicinvolvement.org.uk/?p=573#comment-462 Re Barclays Bank - today it finally worked! I can now pay the bills. It has taken them from 5 October to 16 November to get this sorted. I have called at least once a week every week for the past five weeks and spent a minimum of half an hour and a mamimum of an hour and half every time I have talked to them. I have been given four different names for my "relationship manager" all of whom were supposed to call me back at various times (only one did - the one whose answering machine said it was the 3rd of January - but it he wasn't actually my relationship manager). I could go on, but I won't. Every call to their 0845 number has cost at least £1. They asked me last week if I wanted to complain. I said "yes please" and they said they would write. You won't be surprised to know I am still waiting to hear from them..... Re Barclays Bank – today it finally worked! I can now pay the bills. It has taken them from 5 October to 16 November to get this sorted. I have called at least once a week every week for the past five weeks and spent a minimum of half an hour and a mamimum of an hour and half every time I have talked to them. I have been given four different names for my “relationship manager” all of whom were supposed to call me back at various times (only one did – the one whose answering machine said it was the 3rd of January – but it he wasn’t actually my relationship manager). I could go on, but I won’t. Every call to their 0845 number has cost at least £1. They asked me last week if I wanted to complain. I said “yes please” and they said they would write. You won’t be surprised to know I am still waiting to hear from them…..

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