Phlebotomy Phiasco – a customer-oriented process?

It was real vintage Blitz memories stuff complete with stoic South Londoners joking about arriving the night before and camping out to be sure of being seen quickly. Cheery instructions for the new arrivals to how to use the system – take a ticket. It was like being inside a display at the Imperial... 
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Government change – good for my health?

When our PCT’s Lay Representatives Group thought about whether a change of Government would be good for their health in January this year they were pretty evenly divided. When twenty one of them gathered the day after the election, all bar one decided “no view” was now the most positive way they... 
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The May Newsletter: A Spring Fever of Politics and Participation Possibilities

Overcooked Rhubarb Rhetoric Politicos have gone mad for it – so many of the election issues and debating points are about citizen engagement  and involvement. We have characterised elections as the biggest citizen participation opportunity going although as we pointed out in our  blog straight... 
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The NHS brand – predictive or promissory?

What is the value of the NHS brand? Is it predictive? and is it promissory? I picked up this discussion in the 8 May edition of Philosophy at Cambridge in Winston Fletcher’s article on the Meaning of Harpic. Fletcher had read philosophy at Cambridge but found his living in the world of advertising. The... 
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