
Half Way to … Nowhere
February 27, 2011 by Andrew Craig
Filed under Clients, commissioning, News posts, NHS
Are we there yet? You wouldn’t expect the answer to be “yes” mid way through a projected 10 year journey, but you could reasonably expect to be about half way to your destination. Alarmingly, the 10 year journey of the Long Term Neurological Conditions National Service Framework (LTNC...
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Take it from the Top
February 22, 2011 by Andrew Craig
Filed under commissioning, Consultation, News posts, NHS, Public Involvement
The top panjandrum in the NHS in England, Sir David Nicholson, has issued another in his series of “how to survive the transition letters” to managers. It’s a view from the top that can’t be ignored. We like it because it supports innovative approaches to communicating with...
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The Heart of the Matter
February 19, 2011 by Colin Adamson
Filed under Complaint Handling, News posts, NHS, Ombudsman, Organisational Innovation, Research, Service Excellence
“Dismissive attitude of staff, a disregard for process and procedure and an apparent indifference of NHS staff to deplorable standards of care”" concluded England’s Health Ombudsman Ann Abraham in her Office’s February report into ten cases involving older people. The stories...
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It’s in the Regs
February 11, 2011 by Andrew Craig
Filed under Complaint Handling, News posts, NHS, Public Involvement, Service Excellence
Dropping on to GP practices’ doormats any time now will be missives from the Care Quality Commission (CQC) making them an offer they can’t refuse, and it’s free. Primary care businesses are being reminded that under the 2008 Health and Social Care Act, providers of primary medical...
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Feeling giddy at the Health Select Committee: and it’s not just the wallpaper
February 8, 2011 by Caroline Millar
Filed under commissioning, News posts, NHS, Public Involvement
The Health Select Committee, whose activities we have been following with interest on this blog, is sitting this week to look in more detail at the arrangements for commissioning set out in the new Health Bill. This morning’s session, which you can listen to online, focused on public accountability...
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Mr Lansley Sums It Up
February 1, 2011 by Andrew Craig
Filed under Active citizens, commissioning, Local Authorities, News posts, NHS, Public Involvement
It’s quite a trick to condense a monster Bill like the Health and Social Care one into a single sentence, but Mr Lansley managed in the 2nd reading debate this afternoon in the House. He stated the purpose of the Bill as “to improve health of the people of this country and the health...
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