Reducing Complaint Escalation in the NHS

accountability2Too many NHS complaints which could be resolved locally get referred up before local resolution has really been tried.   Andrew Craig is sure that introducing an independent lay voice at local level can help. The MAC Partnership has submitted a paper to the Clwyd/ Hart complaints review making a case for a local independent lay complaints reviewer to scrutinise where the process is getting in the way of local resolution. Read it HERE. 

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