Complaint Handling
Our posts that fall under the heading 'complaint handling'.
29/05/2008 - The Hunt Review of the Financial Ombudsman Service - Opening Up, Reaching Out and Aiming High
01/04/2008 - When Citizens Complain – what should happen?
14/11/2007 - November Newsletter
06/08/2007 - Picking up on Picker on 'When to use the Internet for patient feedback?'
24/07/2007 - Richard and Ann - Consumer Celeb Superstars?
03/07/2007 - The Financial Ombudsman Service Annual Review financial year 2006/7
09/05/2007 - A Challenge to the Wisdom of Crowds and the Value of Collecting your own People Power Data
15/02/2007 - Spotlight on Complaints and Preparing for a complaint audit
04/12/2006 - Latest statistics on NHS complaints
10/11/2006 - What are users telling you? Further struggles with truth, perception and experience
20/09/2006 - Three Nations Complaints Cup - 3 nations, 3 NHS complaints systems
11/09/2006 - Do Not Disturb by John Launer
07/08/2006 - Customer Satisfaction German Style
03/05/2006 - Review of stupid companies 2006
06/04/2006 - Complaint research data: true or false?
10/02/2006 - Emotions in Decision-Making – Hindrance or Help?
01/02/2006 - Reporting back on the 'Your health, your care, your say' public listening exercise
30/01/2006 - Patients using the internet - not what clinicians might expect
14/12/2005 - 4.5 million consumers have found their way to EnergyWatch for help
28/11/2005 - Persistent Complainaints – Beyond a Joke
25/10/2005 - Acknowledge the feelings and save lots of money
09/09/2005 - Customer Satisfaction and Pressure for Public Service Reform
10/08/2005 - ICAS tendered for 5 year contract
24/06/2005 - Public say on health outside hospitals – be careful what you wish for
25/04/2005 - One million patients assess NHS
19/02/2005 - Measure what matters - "Assessment for Improvement" Consultation
20/01/2005 - Beeb Bashing and the BBC Complaint System