Governance & regulatory matters
Complaint handling
Consultations
Patient / consumer involvement
Patient experience
Governance in Foundation Trusts
Research
This blog contains news and views about public involvement policy, practice and development seen from the M-A-C perspective. We invite feedback, so don't hesitate to contribute if you have a different take on events.
Birmingham & Solihull Mental Health Userwatch
Briefing Paper on New Business Structures in Health and Social Care (Adobe PDF)
Online Resources for Patient & Public Involvement
New Institution - New Ombudsman: Commentary on DTI Consultation on consumer representation
Emotions in Decision-Making - Hindrance or Help?
Study of patients' complaints to a NHS hospital
Involving the Public: Can It Work? (Adobe PDF)
Laying the Foundations for Governors (Adobe PDF)
Framework for Evaluating Patient Participation Groups (Adobe PDF)
Additional articles and older reports are available on M-A-C's Our Information pages
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22/02/2007 - Going nuclear about nuclear consultation?
15/02/2007 - Spotlight on Complaints and Preparing for a complaint audit
14/02/2007 - Patient Involvement - Pockets filled with Gold or the Empty Hall?
12/02/2007 - Petitioning motorists have more clout than patients
07/02/2007 - £2.55 worth of PPI Evidence
01/02/2007 - PPI and PCTs - NAO has a go