Posts discussing research findings and studies
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06/08/2007 - Picking up on Picker on 'When to use the Internet for patient feedback?'
09/05/2007 - A Challenge to the Wisdom of Crowds and the Value of Collecting your own People Power Data
10/11/2006 - What are users telling you? Further struggles with truth, perception and experience
10/02/2006 - Emotions in Decision-Making – Hindrance or Help?
01/02/2006 - Reporting back on the 'Your health, your care, your say' public listening exercise
30/01/2006 - Patients using the internet - not what clinicians might expect
14/12/2005 - 4.5 million consumers have found their way to EnergyWatch for help
25/10/2005 - Acknowledge the feelings and save lots of money
09/09/2005 - Customer Satisfaction and Pressure for Public Service Reform
24/06/2005 - Public say on health outside hospitals – be careful what you wish for
25/04/2005 - One million patients assess NHS
19/02/2005 - Measure what matters - "Assessment for Improvement" Consultation