Andrew Craig

Andrew Craig was raised in the USA and educated in Scotland.  He has been a consultant for over 25 years specialising in areas such as food and health, physical activity, long term health conditions and user and public involvement particularly in the NHS.

Serving on Boards/Exec Committees in statutory and third-sector bodies, he has gained experience in: audit; equality and diversity; staff engagement and appraisal; complaints adjudication; service specification, tendering and procurement; public relations and corporate and clinical governance.

PATIENT PARTICIPATION ACTIVISM

He is a member the Balham Park Surgery Patients Liaison Group in Wandsworth and devised the group’s winning application for the 2002 Patient Participation Award from the Royal College of General Practitioners.

HEALTHCARE LAY EXPERT AND INNOVATOR

He has extensive NHS expertise serving on boards of London Health Authorities, Primary Care Groups and PCTs since 1988. From 2002 to 2011 he was the Lay Member on the Professional Executive Committee (PEC) of Wandsworth Primary Care Trust. After that he helped specify and procure Wandsworth’s NHS 111/Out of Hours service and served as the lay member on its Clinical Governance Committee.  

Andrew has led innovative projects for the Partnership, including the First Wave Foundation Trust project developing the “beliefs and values prioritisation tool” for FT Governors; the Motor Neurone Disease Year of Care Commissioning Tool; and the Lambeth Patient Participation Group Network project.

UNDERSTANDING COMPLAINTS

He was a complaints convener for various London NHS Health Authorities, Trusts and PCTs from 1996 to 2004 and active in the London Primary Care Complaints Consortium.

He chaired the Mental Health Hospital Managers from 1989-1995 at Springfield Hospital (now South West London and St George’s Mental Health Trust) in Tooting. 

With Christine Hogg he co-wrote the NHS Wales guidance on complaint handling and prepared much of the training material for that project.

He drafted the MAC submission to the recent Clwyd/Hart complaints review and the Keogh review of urgent and emergency care in England.  

WIDE RANGING MANAGEMENT EXPERIENCE

Andrew’s management experience includes six years as Head of Education and Training with the British Epilepsy Association and 14 years as a senior manager with the Royal College of Nursing before leaving in 1996 to pursue full-time consultancy. From 1996 to 2000 he was a consultant for the Sports Council’s national governing body Exercise England combining the roles of Chief Executive and Registrar. As a result of this, he led the project team for the Department of Health’s National Quality Assurance Framework for Exercise Referral Systems (DoH, 2001).

COMMUNICATIONS AND SOCIAL MEDIA

His work with MAC over the past ten years has a strong focus on patient, carer and community engagement and understanding the user experience as part of an assets based approach to planning and delivering services. Those themes stand out in the Smart Guides to Engagement series, of which he is co-commissioning editor, and author for the series introduction and the content on “equality and diversity” and “engagement for commissioning success”.

Andrew is MAC’s principal tweeter and maintains @publicinvolve as the partnership’s main health issues platform.

ACADEMIC AND PROFESSIONAL DISTINCTIONS

Andrew has an academic (First Class MA Hons, St Andrews, 1971) and research background (Carnegie Scholarship, PhD, Edinburgh, 1980),  He gained professional qualifications as a further education teacher (University of London, PGCE Technical, 1977) and in health education (London South Bank University, PGDipHealthEducation, 1982). He is a member of the Chartered Institute of Public Relations.