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• About M-A-C

  
  
  This website contains news and views about public involvement policy, practice and development seen from the M-A-C perspective

• Public Involvement Blog

  • The September Newsletter: Births, Babies, Bathwater
    September 6, 2010
  • Ownership Matters in Foundation Trusts
    September 1, 2010
  • Complaints Up – Good or Bad News?
    August 25, 2010
  • Well-timed charitable appeal raises concern about use of NHS database
    August 23, 2010
  • Who You Going to Call? Ghostbusters!!
    August 23, 2010

• Post Categories

  Select Category Active citizens  (22) Clients  (21) commissioning  (12) Complaint Handling  (23) Consultation  (3) Disability  (9) Foundation Trusts  (6) Local Authorities  (2) Local Involvement Network  (24) Management & Innovation  (13) News posts  (123) Newsletters  (15) NHS  (68) Ombudsman  (8) Organisational Innovation  (45) Policy Governance  (8) Policy Governance©  (3) Public Involvement  (76) Research  (20) Schools  (14) Service Excellence  (6) Social Care  (15) social enterprise  (3) Social networking  (4) Uncategorized  (1)

• Blog Archives

  Select Month September 2010  (2) August 2010  (7) July 2010  (9) June 2010  (6) May 2010  (4) April 2010  (6) March 2010  (6) February 2010  (6) January 2010  (2) November 2009  (6) October 2009  (4) September 2009  (3) August 2009  (2) July 2009  (2) June 2009  (6) May 2009  (3) March 2009  (5) February 2009  (3) January 2009  (3) December 2008  (5) November 2008  (3) October 2008  (8) September 2008  (3) August 2008  (4) July 2008  (3) June 2008  (3) May 2008  (2) April 2008  (3) March 2008  (4) February 2008  (1) January 2008  (2)

• Blog Archives (pre-2008)

  Older posts between 2003 and 2007 can be found here: Public Involvement Archive

• Tag Cloud

  Active citizens Beveridge Report business management Canada CEI citizen engagement commissioning Communities Complaint Handling Complaints complaint survey Constitution customer care Customer Experience Information customer satisfaction Disability Disability Equality engagement facebook Financial Ombudsman Governance healthcare Health Service health social care involvement leadership local decisions Local Government Local Involvement Network market management motor neurone disease newspaper NHS Office of Fair Trading Ombudsman online communities Parents Parent Teacher Association patient surveys Policy Governance Public Involvement Schools user engagement Wandsworth Which?

• Recent Blog Comments

  • Roy Lilley on Ownership Matters in Foundation Trusts
  • Andrew Craig on That’s the way to do it?
  • Andrew Craig on Complaints Up – Good or Bad News?
  • Jane Ferguson on Well-timed charitable appeal raises concern about use of NHS database
  • Andrew Craig on Who You Going to Call? Ghostbusters!!

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