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  • February 16, 2019
You are here: Home / Archives for Colin Adamson

Patients United – The Networking Opportunity

October 6, 2014 by Colin Adamson Leave a Comment

Patients United – The Networking Opportunity

The patient group at your GP surgery - why have you not joined? - is often unsung and undervalued. Their interests naturally enough start with the concerns at the surgery and as often as the … [Read more...]

Filed Under: Commissioning, Consultation, GPs, Local Authorities, Local Healthwatch, Management & Innovation, News posts, NHS, Organisational Innovation, patient leaders, patient participation, Social networking

For all to see – a new light on Ombudsman complaint cases

August 23, 2014 by Colin Adamson Leave a Comment

For all to see – a new light on Ombudsman complaint cases

The latest from the PHSO is designed to shed some light on the types of complaints the office is now investigating. I was particularly interested to see how much and how quickly the number of cases … [Read more...]

Filed Under: Complaint Handling, Dispute Resolution, Management & Innovation, News posts, Ombudsman, Organisational Innovation

Getting the Best from Complaint Data – New Suggestions: Old Errors

August 6, 2014 by Colin Adamson Leave a Comment

Getting the Best from Complaint Data – New Suggestions: Old Errors

If you look at the flow chart that comes as part of the new HSCIC (Health and Social Care Information Centre) consultation, the biggest table labelled 'Service Area' is identified as 'Primary cause of … [Read more...]

Filed Under: Complaint Handling, Consultation, Dispute Resolution, Management & Innovation, News posts, NHS, Organisational Innovation, Research

Supersize Superstrength Ombuds Office

April 30, 2014 by Colin Adamson Leave a Comment

Supersize Superstrength Ombuds Office

The UK Parliamentary and Health Service Ombudsman is 47 years old. Hire the restaurant, bring out the cake, blow out the candles and sing. But hold the self-congratulatory speeches - the Public … [Read more...]

Filed Under: Complaint Handling, Consumer Policy, Dispute Resolution, Management & Innovation, News posts, Ombudsman, Organisational Innovation, Research

Sh*t on a Stick

April 8, 2014 by Colin Adamson Leave a Comment

Sh*t on a Stick

You don't want to get this wrong and it is not as though you get much practice  - twice in ?4 years. So having the instructions handy is vital. Vital for the validity of the Bowel Cancer Screening … [Read more...]

Filed Under: Active citizens, Consultation, Inspection, News posts, NHS, Public Involvement

Complaints – Is Big Beautiful?

March 26, 2014 by Colin Adamson Leave a Comment

Complaints – Is Big Beautiful?

Yet another report on complaint handling - Healthwatch has made a video about how difficult it is for people with a problem with some part of the NHS to complain. They had done some research which … [Read more...]

Filed Under: Complaint Handling, Consumer Policy, Dispute Resolution, News posts, NHS, Organisational Innovation, Research, Surveys

Survival and the Customer Voice at the Co-op

March 12, 2014 by Colin Adamson 1 Comment

Now I understand the rationale behind the questions in thesurvey the Co-op Chief Executive (now ex-) Euan Sutherland got sent out, which was the subject of an earlier blog. Many of the questions were … [Read more...]

Filed Under: Consultation, Management & Innovation, News posts, Public Involvement

More from the Horse’s Mouth – Part 2

March 12, 2014 by Colin Adamson Leave a Comment

Stepping back from a particular activity – inspection – this second paper takes a broader view of engaging the public or service user. Here we  match the views or the holders of views that are wanted … [Read more...]

Filed Under: Management & Innovation, News posts, NHS, Organisational Innovation, Public Involvement, Surveys

More from the Horse’s Mouth – “How To” Hints for Inspectors et al

March 5, 2014 by Colin Adamson Leave a Comment

We thought we would pick up some of the points that Caroline made in her blog ‘The Inspectors Call (but are they listening)’ which reflected on a recent CQC Listening Exercise, to see what  lessons … [Read more...]

Filed Under: Active citizens, Consultation, Inspection, Local Authorities, Local Healthwatch, News posts, NHS, patient participation, Public Involvement, Research, Surveys

Have Your Say – the Co-op Calls

February 17, 2014 by Colin Adamson Leave a Comment

Have Your Say – the Co-op Calls

Evan was very impatient on the Today programme with Euan in spite of being separated by only one consonant. Euan (Sutherland) the CEO of the Co-op was eager to ask all his customers to have their say … [Read more...]

Filed Under: Consultation, Consumer Policy, Dispute Resolution, News posts, Organisational Innovation, Research, Surveys

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About MAC

Caroline Millar, Colin Adamson and Andrew Craig are the Millar Adamson Craig Partnership.
We have many years’ experience working to improve the involvement and engagement of the users of services and help organisations understand and accomplish transformation and change.

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