Private vs Public Sector Complaint Handling – Discard the Difference?

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Some simple steps for either sector The debate, I think, has moved on and while there may still be differences, I would argue that the assumption is not useful anymore. If an organisation no matter … [Read more...]

Engagement in 2012: a balancing act amidst the sound and fury

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Here at MAC we always like to say that the best time to engage with people is when they can see the point of engaging, when there is something to fight for or against.   Number One in the Reasons to … [Read more...]