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  • April 23, 2018
You are here: Home / Archives for Consumer Policy

Too good to be true – says who?

March 6, 2013 by Caroline Millar 1 Comment

Shopping cart with many colourful pills

Sainsbury's has come up with the bright idea of offering GPs free premises in their stores or on their property.  Currently there are 27 such surgeries across the country and there are more to come. … [Read more...]

Filed Under: Commissioning, Consumer Policy, GPs, News posts

Dispensing Futurehealth – from vision to action

January 18, 2013 by Colin Adamson Leave a Comment

James F

James Fearnley has lots of ideas and unlike the rest of us, he generally does something about them. He lives his projects - from the survey unit of Which?, the Reichian orgone box in the corner of the … [Read more...]

Filed Under: Active citizens, Commissioning, Consumer Policy, Management & Innovation, News posts, patient leaders, patient participation, Public Involvement, social enterprise

Best Blog Awards – A Toot on Our Own Trumpet

December 31, 2012 by Colin Adamson Leave a Comment

Best blogs

We wrote almost 60 blogs in 2012 and we commemorate some of the most memorable with our very own BEST BLOG AWARDS. The January newsletter with which we kicked off 2012, eschewed prediction, preferring … [Read more...]

Filed Under: Consumer Policy, News posts, Newsletters, NHS, Organisational Innovation, Public Involvement

Data “sense makers” needed – why not patients?

November 27, 2012 by Andrew Craig 2 Comments

gamesmaker

The big hit of the 2012 Olympics and Paralympics was undoubtedly the "games makers".  Those big purple pointy fingers were everywhere.  We need something like that - knowledgeable, readily … [Read more...]

Filed Under: Commissioning, Consumer Policy, Information Technology, News posts, NHS, patient leaders, Social networking

Patients loved Dr Shipman, don’t forget

October 20, 2012 by Andrew Craig Leave a Comment

treadmill

Whatever you want to call it – medical revalidation, health checks for docs, medical MOT, fitness to practice, competency assessment – the announcement  that a new system of assessment will start this … [Read more...]

Filed Under: Consumer Policy, GPs, News posts, NHS, patient participation

The Civil Mr Ferguson Cleans the Beach – July Newsletter

July 16, 2012 by Colin Adamson 1 Comment

plastic on beach

In his last Reith Lecture, Niall Ferguson asked whether nations can flourish in the absence of a vibrant civil society. He tells us of his efforts to clear the beach in front of his house - a success … [Read more...]

Filed Under: Consumer Policy, News posts, Newsletters, NHS, Organisational Innovation, patient participation, Public Involvement, Social networking

When Customer Satisfaction is just routine..

March 27, 2012 by Colin Adamson Leave a Comment

tick mark

The Gas Man did cometh; Plusnet answered my question about not connecting to iPlayer; someone came to paint the front of the flat; John Lewis delivered on time and with the goods I ordered (at a cost … [Read more...]

Filed Under: Active citizens, Consumer Policy, Management & Innovation, News posts, Organisational Innovation, Public Involvement, Research, Service Excellence, Surveys

Data cut off or cut off data – making sense of it all

March 9, 2012 by Colin Adamson 1 Comment

data model

The news this week was of a 10 fold variation between PCTs (remember them?) in what the report called 'major amputations' for sufferers from diabetes. Not only diabetes sufferers - the rate of … [Read more...]

Filed Under: Consumer Policy, Management & Innovation, News posts, Organisational Innovation, Public Involvement, Research

Mad March MAC Newsletter

February 23, 2012 by Colin Adamson Leave a Comment

We talked in the last newsletter of laughter and lunacy prompted by a 1956 Goon show and the goings on with the new NHS legislation. Things have got little better for patient or practitioner. The … [Read more...]

Filed Under: Consumer Policy, Families, Management & Innovation, News posts, Newsletters, NHS, Organisational Innovation, Public Involvement, Research, Which?

End the Rip-off Consumer Culture – Ed Miliband takes up consumer cudgels

January 19, 2012 by Colin Adamson Leave a Comment

rip-off-britain

Which? invited Ed Miliband to say his piece about consumers today to a group of us who had come in out of the early morning cold and wet - breakfast supplied - for the meeting at their Marylebone Road … [Read more...]

Filed Under: Consumer Policy, News posts, Which?

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About MAC

Caroline Millar, Colin Adamson and Andrew Craig are the Millar Adamson Craig Partnership.
We have many years’ experience working to improve the involvement and engagement of the users of services and help organisations understand and accomplish transformation and change.

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