The Miserabilist Contribution to Happiness

The New Miserabilism? Complaints and the people who make them are often seen as confirmation of the new miserabilism – a condition that led an outburst from Tom Harris MP asking why everyone is so bloody miserable in a world where in the UK at least, we have a lot to be grateful for. A new book... 
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The Hunt Review of the Financial Ombudsman Service – Opening Up, Reaching Out and Aiming High

The title has a bit of the ring of a rock anthem about it, don’t you think? Up, Up and Away by the 5th Dimension? Or perhaps one of these inspirational business books that promise to get you out of that career rut. A big hallo then for the review of the Financial Ombudsman Service (FOS) by the... 
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When Citizens Complain – what should happen?

The Public Administration Select Committee are in the news for advocating a single entry point for public services complaints. Para 42. “We agree with Sir David Varney and the National Audit Office that the Government should explore the scope for a common access point nationwide for all non-emergency... 
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