Phlebotomy Phiasco – a customer-oriented process?
May 15, 2010 by Colin Adamson
Filed under Management & Innovation, News posts, NHS, Organisational Innovation, Service Excellence
It was real vintage Blitz memories stuff complete with stoic South Londoners joking about arriving the night before and camping out to be sure of being seen quickly. Cheery instructions for the new arrivals to how to use the system – take a ticket. It was like being inside a display at the Imperial...
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Will John Lewis-style partnerships work in the public sector?
March 3, 2010 by Moore Adamson Craig
Filed under Management & Innovation, News posts, Organisational Innovation, Service Excellence
Andrew McMillan is the best placed person I know to comment on the John Lewis ethic from the inside because until recently as he mentions in his piece, he worked for them and has seen the reality from the inside. The question we asked him was ‘can this approach really be transferred to the public...
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