Category

Social Care

24.12.08 | Colin Adamson

Patient-centred Care - still top of the 2009 agenda Management & Innovation, NHS, Social Care, Surveys | (0)
ΤThe Healthcare Commission came out its 5th and last report on the State of Healthcare in December. The report summarised the overall picture as "positive, with targets relating to the health of the population either met or on the way to being met with life expectancy increasing and rates of premature death due to cancer and circulatory disease are falling. However the report went on to make the general point that "we have seen little change in the scores that trusts get for the experience of patients." What has to happen for the dials to move in the year to come? A recent report from the Kings Fund saw the authors Joanne Goodrich and Jocelyn Cornwell worry about how hard it was to find good evidence about the impact of patient-centred initiatives. They assess the evidence as all too frequently "patchy, fragmented and tends to be descriptive". What is the mechanism ...
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05.12.08 | Colin Adamson

Engaging Health & Social Care Communities Online Clients, Local Involvement Network, NHS, Social Care, Social networking | (0)
Just published on the main Moore Adamson Craig site - a case history of building the website for the Wandsworth LINk: Engaging Health & Social Care Communities Online - setting up a website for Local Involvement Networks (opens as Adobe PDF file).
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28.11.08 | Andrew Craig

Best Practice in End of Life Care - MND Association case history Clients, Disability, NHS, Public Involvement, Social Care | (0)
This week the MND YOC (the Year of Care commissioning tool) got prominent exposure as a featured example of condition-specific good practice in the National Audit Office's End of Life Care report. The Public Accounts Committee (PAC) will now conduct hearings on the NAO report on 17 December - open to the public - and then prepare its own report with recommendations for Government (to which the Government must make a published response). There is something very satisfying about seeing work that MAC partners and associates have laboured long over for clients getting noticed in the right places. So it is with the MND YOC. Launched in the summer of 2008 after almost two years of work, it is now available electronically to all in the National Library of Health's specialist neurological library, together with the "Learning from Leeds" report on how the views of people with MND, carers and staff made a real difference to the ...
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24.10.08 | Colin Adamson

Complaint Data - common themes confirmed in different surveys Complaint Handling, Management & Innovation, NHS, Social Care | (2)
It gets a little dispiriting if you work with complaints and complainants to see the same old messages emerge in survey after survey as the years go by. If I was a complainant, I would be tempted to be very rude to the next person who wanted me to complete a survey about the experience I had with my complaint. The questionnaires or the questioner have a little spiel along the lines of "your experiences will help us greatly in improving the way we handle complaints". Really? There seems to be little sign of that. The National Audit Office has taken a look at complaint handling in both health and social care services in anticipation of the creation of a single complaints system in 2009. Our friends at the Customer Care Alliance and Surveylab have just published their annual look at the complainant experience across a variety of markets and providers ...
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