Our Services

The Moore Adamson Craig Partnership are four experts involved with organisations, their staff and their users to create success.

Core competencies

• Communication and Consultations
• Complaint handling
• Policy Development
• Public Involvement

Partner expertise

• Complaint Handling – surveys, escalated complaint handling, professions’ complaint handling e.g NHS Wales Complaints Guidance and Training and Ombudsmen work
• Regulatory Affairs – OFWAT, OFT, Law Society
• Customer Service Consultants
• Health and Social Care Policy – Service commissioning and design/implentation of patient-centred policy
• User Research – qualitative and quantitative
• Consumer Advocacy – Consumers’ Association, National Consumer Council

In practice

• Research users – speciality complainant research
• Organisational Development –focus on escalated complaint handling departments based on Ombudsman work
• User Engagement & Participation – participant, researcher, reporter, trainer
• Support Health and Social Care Local Involvement Networks