Measuring

Meaningful and Actionable

All organisations need to be seen to be taking account of the views of users in developing their services. To do this well, they need to be able to collate and measure user views in ways which are meaningful and actionable. Using a series of inter-related on-line surveys, our package helps you to understand where your organisation is and where you need to focus your attention in order to improve your accountability and responsiveness to users.

Know How

Not-for-profit bodies have a wealth of knowledge and experience about how to do things better. MAC support services draw on the strength of the people who know the organisation best to help the managers we are working with develop strategies and practical solutions to improve staff, stakeholder and user engagement. We can also help you to benchmark the effectiveness of your engagement work and how things change over time and share you findings with regulators, inspectors and other stakeholders.

Custom-made

Using individually designed on-line surveys, sometimes combined with small focus groups or telephone interviews we can:

  • provide context-sensitive results that assist our clients to define their services,
  • help our clients understand where they need to improve in the customer’s eyes and
  • provide data about customer views in the right form for regulators and inspectors