The Hunt Review of the Financial Ombudsman Service - Opening Up, Reaching Out and Aiming High
Posted under: Complaint Handling, Ombudsman | (0)
The title has a bit of the ring of a rock anthem about it, don't you think? Up, Up and Away by the 5th Dimension? Or perhaps one of these inspirational business books that promise to get you out of that career rut. A big hallo then for the review of the Financial Ombudsman Service (FOS) by the Rt Hon Lord Hunt of Wirral MBE available at http://www.thehuntreview.org.uk/
I took a look at what Lord Hunt (LH) identified as "the most contentious and difficult issue for this Review". It got a chapter of its own called "Transparency - Performance Data". The ...