The Archives

05.11.08 | Colin Adamson

November’s Newsletter: No downturn here - M-A-C blogging team’s creative outputs breaks all records Posted under: Complaint Handling, Management & Innovation, NHS, Ombudsman, Policy Governance®, Public Involvement, Schools, Surveys | (0)
10 posts since 30th September represents an all-time record as M-A-C engages with the issues and causes dear to our collective and individual hearts. Our first ever post back in 2003 was about our central interest - user involvement. A theme echoed in this month's output with Andrew's post Engagement isn't enough. Two posts later, we were taking a look at Ann Abraham's approach to her then quite new job as Health Ombudsman. Complaints and the way they are managed and treated and what they mean for the organisations trying to deal with them are another abiding interest - see the ...

Tagged: Complaint Handling, complaint survey, NHS, Parent Teacher Association, Policy Governance, Schools, user engagement
27.10.08 | Valerie Moore

Policy Governance® UK Case History: Val Moore hears how it works in Foundation Trusts Posted under: Clients, Management & Innovation, NHS, Policy Governance® | (2)
It was great to see John Bruce and John Gilham, the Chairman and Chief Executive respectively of Southend University Hospital NHS Foundation Trust demonstrating how Policy Governance® (PG) worked for them as they set out the case history of their experience in launching and managing the UK's most comprehensive PG-based governance initiative. Their Hospital Board is implementing Policy Governance in full and their experiences along the way inspired delegate after delegate who said the speakers had brought Policy Governance to life and shown its relevance and application in a modern NHS. Their presentation was made at a workshop at Birkbeck College ...

Tagged: Policy Governance
23.10.08 | Andrew Craig

No Authority? Then No Accountability - the Policy Governance® View on the NHS Constitution Posted under: Management & Innovation, NHS, Policy Governance®, Public Involvement | (1)
The consultation on the proposed NHS Constitution closed last week. The UK Policy Governance Association (UKPGA) said it all for us in their submission. M-A-C partners have been big fans of the “policy governance”® approach for public sector boards and Valerie Moore is an accredited PG practitioner. ( See our main website ) The UKPGA submission focused on two key aspects: accountability and local determination of needs. Those have to sorted out first before service users can be clear about what their entitlements to services are. But the NHS Constitution lacks a statement of accountability – ie there is no answer ...

Tagged: NHS, Policy Governance