The Archives

05.11.08 | Colin Adamson

November’s Newsletter: No downturn here - M-A-C blogging team’s creative outputs breaks all records Posted under: Complaint Handling, Management & Innovation, NHS, Ombudsman, Policy Governance®, Public Involvement, Schools, Surveys | (0)
10 posts since 30th September represents an all-time record as M-A-C engages with the issues and causes dear to our collective and individual hearts. Our first ever post back in 2003 was about our central interest - user involvement. A theme echoed in this month's output with Andrew's post Engagement isn't enough. Two posts later, we were taking a look at Ann Abraham's approach to her then quite new job as Health Ombudsman. Complaints and the way they are managed and treated and what they mean for the organisations trying to deal with them are another abiding interest - see the ...

Tagged: Complaint Handling, complaint survey, NHS, Parent Teacher Association, Policy Governance, Schools, user engagement
01.07.08 | Colin Adamson

July Newsletter: New Look, Same Passions Posted under: Complaint Handling, Public Involvement, Schools, Surveys | (1)
Our passions remains the same but we have clothed our mix of news and views in new clothes knitted together with Wordpress which Dan Wardle of Surveylab our adviser in these matters assures us will bring the blog into the world of Web 2.0. On www.publicinvolvement.org.uk recently... A MP has asked why we are all so miserable? Are we becoming a nation of miserabilists never happier than when whingeing? We take a look at the latest Annual Report from the Financial Services Ombudsman for some facts and figures on the nation's complaint behaviour in the markets he covers. The principle of being ...

Tagged: Complaints, Parent Teacher Association, Schools, survey