November’s Newsletter: No downturn here - M-A-C blogging team’s creative outputs breaks all records
Posted under: Complaint Handling, Management & Innovation, NHS, Ombudsman, Policy Governance®, Public Involvement, Schools, Surveys | (0)
10 posts since 30th September represents an all-time record as M-A-C engages with the issues and causes dear to our collective and individual hearts.
Our first ever post back in 2003 was about our central interest - user involvement. A theme echoed in this month's output with Andrew's post Engagement isn't enough. Two posts later, we were taking a look at Ann Abraham's approach to her then quite new job as Health Ombudsman. Complaints and the way they are managed and treated and what they mean for the organisations trying to deal with them are another abiding interest - see the ...
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